Shipping policy
At CHRLIFE, we prioritize fresh, secure, and transparent worldwide shipping for all our premium New Zealand seafood products. Below is our official shipping & delivery policy to ensure a smooth and reliable shopping experience for every global customer.
1. Order Processing & Dispatch
All orders are processed, packed, and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our New Zealand seafood, our team arranges professional packaging and outbound shipment as quickly as possible to shorten waiting time and ensure your goods arrive in optimal condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping for all seafood products. Our standard international delivery takes 7–14 business days, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we offer an expedited rush shipping option at checkout for faster delivery.
3. Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time based on your order’s total weight, volume, and delivery destination. The exact shipping cost will be fully displayed on the checkout page before you complete payment. We guarantee zero hidden fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or inspection fees, which are determined solely by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend customers check the local import regulations and tax policies of your country before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade, high-strength, shockproof and fresh-keeping packaging for all products. Our customized packaging effectively protects seafood products from extrusion, damage, and temperature changes during long-distance transit to guarantee freshness and integrity.
For high-value orders, we provide optional shipping insurance at checkout, bringing you extra safety and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer package and goods upon delivery. If you receive packages with obvious damage, leakage, or severe deformation, please take clear photos, refuse signature for receipt, and contact our customer support immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with relevant evidence to our team within 48 hours of delivery. We will verify the issue promptly and provide reasonable solutions including replacement, exchange or refund according to the actual situation.
7. Professional Customer Support
If you have any inquiries about order processing, shipping progress, customs clearance, freight charges, or after-sales problems, our professional customer service team is always ready to offer fast and professional guidance.
Thank you for choosing CHRLIFE! We keep optimizing our global logistics and packaging standards to deliver fresher, safer, and more worry-free New Zealand seafood to customers around the world.